Introduction

Accidentally made a payment or transferred funds to the wrong account using the FNB app? Don’t worry! Reversing a transaction on the FNB app is straightforward if you act quickly. This guide will walk you through the steps to reverse a transaction, provide helpful tips, and answer frequently asked questions.

Step-by-Step Guide to Reverse a Transaction on the FNB App

1. Open the FNB App
   • Launch the FNB app on your mobile device and log in using your credentials.
2. Navigate to ‘Payments’
   • Tap on the ‘Payments’ option from the main menu to access your transaction history.
3. Select the Transaction
   • Locate and select the transaction you want to reverse. You can use the search feature if needed.
4. Tap on ‘Reverse Transaction’
   • Once you’ve selected the transaction, look for the ‘Reverse Transaction’ option. This is typically found at the bottom of the transaction details screen.
5. Confirm the Reversal
   • Follow the prompts to confirm the reversal. You may need to enter your PIN or use biometric verification to authorize the reversal.
6. Wait for Confirmation
   • After confirming, wait for the app to process your request. You will receive a notification once the reversal is successful.

Tips for a Successful Reversal

• Act Quickly: The sooner you attempt to reverse the transaction, the higher the chance of success. Transactions may be harder to reverse after a certain period.
• Contact FNB Support: If the app does not allow you to reverse the transaction, contact FNB customer support immediately for assistance.
• Check Transaction Limits: Be aware of any daily or transaction-specific limits that may affect your ability to reverse the transaction.

Frequently Asked Questions (FAQ)

Q: Can all transactions be reversed on the FNB app?
A: Not all transactions can be reversed. Immediate EFTs and transactions that have already been cleared may not be reversible. Contact FNB support for help with these cases.

Q: How long does it take for a reversal to process?
A: The reversal process is usually quick, but it may take a few minutes to a few hours, depending on the transaction type and network conditions.

Q: Is there a fee for reversing a transaction on the FNB app?
A: FNB may charge a fee for reversing certain transactions. Check the bank’s fee schedule or contact customer support for specific information.

Q: What should I do if the reversal option is not available on the app?
A: If the reversal option is not available, contact FNB customer support immediately for assistance. They may be able to process the reversal manually.

Q: Can I reverse a transaction made to another bank?
A: Reversing a transaction made to another bank can be more complex. Contact FNB support as soon as possible for guidance.

Helpful Information

• FNB Customer Support: For any issues, contact FNB customer support at 087 575 9404 or visit their support page.
• Transaction History: Regularly review your transaction history to quickly identify any errors or unauthorized transactions.
• Security Tips: Ensure your FNB app is updated to the latest version and use strong passwords to protect your account.

Conclusion

Reversing a transaction on the FNB app is simple if you follow these steps and act quickly. Remember to keep an eye on your transaction history and contact FNB support for any assistance. With these tips, you can manage your finances more effectively and avoid potential mishaps.