We’ve all been there—you hit “send” on a payment and immediately realize something’s wrong. Maybe you typed an extra zero, picked the wrong contact, or accidentally paid your gym twice. Whatever the slip-up, FNB’s app has a handy reversal feature that can save the day… if you act fast. Here’s how to undo those “oops” moments like a pro.

When Reversing a Transaction is Your Best Bet
Let’s face it: typos and rushed payments happen. You might need to reverse a transaction if:

• ✅ Wrong recipient: Sent rent money to your ex instead of your landlord? Yikes.
• ✅ Incorrect amount: Added a zero to that R500 transfer? Now it’s R5,000—time to backtrack.
• ✅ Double payment: Netflix doesn’t need two subscriptions this month.

But heads up: Reversals aren’t magic. Real-time payments (like RTGS) or government bill payments often can’t be undone via the app.

Your 7-Step Fix-It Plan
Follow these steps exactly to maximize your reversal chances:

1. Log In Like Your Money Depends On It
   Open the FNB app (Android/iOS) and enter your PIN/biometric login. Pro tip: Use fingerprint ID—it’s faster than typing when you’re in a panic.
2. Find That Problem Payment
   Tap Menu > Payments > History. Scroll like you’re hunting for last year’s WhatsApp chat. Spot the rogue transaction? Tap for details.
3. Play “Eligibility Detective”
   Look for the Reverse button under the payment info. No button? Skip to the “Plan B” section below.
4. Confirm Like You Mean It
   FNB will ask, “Sure you want to reverse this?” Check the recipient’s name and amount twice. Miss this, and you might reverse the wrong payment later!
5. Seal the Deal
   Hit Confirm and hold your breath for 3 seconds.
6. Wait for the “You’re Saved!” Message
   FNB will send an SMS/app notification confirming the reversal request. Screenshot this—it’s your proof if things go sideways.
7. Play the Waiting Game
   Most reversals process in 2 hours, but some take 3 business days. If the recipient’s bank drags their feet, it might take longer.

Why Your Reversal Might Fail (and What to Do Next)
If the app says “nope,” don’t despair. Common roadblocks:

• 🚫 RTGS payments: These clear instantly—call FNB at 087 575 9404 ASAP.
• 🚫 Third-party apps: Paid via PayPal or SnapScan? Contact their support first.
• 🚫 Government payments: SARS or traffic fines? Visit an FNB branch with ID.

3 Damage-Control Moves When Reversals Fail

1. Call FNB’s Avengers (aka Customer Support)
   Dial 087 575 9404 or use the app’s live chat. Have ready:
   • Transaction date/time
   • Exact amount
   • Recipient’s account number
2. Beg the Recipient (Politely)
   If you sent cash to a friend’s old number, SMS them: “Hey, sent R1k to you by mistake—any chance you could send it back?”
3. Freeze Future Drama
   • Nickname payees: Label “Landlord” or “School Fees” to avoid wrong picks.
   • Set payment alerts: Get SMS confirmations for every transaction.
   • Enable 2FA: Add fingerprint/PIN checks before big payments.

The Golden Rule: Double-Tap to Confirm
FNB’s app asks twice before sending money—use those screens wisely! Check:

• 🔍 Last 3 digits of the account number
• 🔍 Recipient’s registered name (if available)
• 🔍 Amount in numbers and words

Final Word
Reversing FNB transactions works best when you’re quick, calm, and thorough. Bookmark this guide, save the support number, and next time you mess up? You’ll fix it before your coffee gets cold.

Still stuck? Drop questions below—we’ll help troubleshoot!