How to Reverse Money Using the Capitec App

We’ve all been there—you accidentally send money to the wrong person or account, or maybe you notice an unauthorized debit order coming off your Capitec account. Whatever the reason, knowing how to reverse money using the Capitec app can save you a lot of stress and prevent financial headaches.

While Capitec offers a user-friendly mobile banking experience, it’s important to understand that not all transactions can be reversed instantly. However, the good news is that there are steps you can take to reverse certain payments, especially if you act quickly.

In this guide, we’ll walk you through how to reverse payments, including transfers, debit orders, and what to do if a transaction can’t be reversed through the app.

Can You Reverse a Payment on the Capitec App?

Before diving into the step-by-step instructions, let’s clarify which payments can be reversed on the Capitec app:

Instant Money Transactions: These can’t be reversed directly on the app. However, you can cancel them if the recipient hasn’t withdrawn the funds yet.
EFT Payments (Electronic Funds Transfers): Once an EFT is processed, reversing it is more complicated. You’ll need to contact the recipient or Capitec support for assistance.
Debit Orders: You can reverse unauthorized debit orders up to 40 days after the transaction.
Credit Card Payments: These are generally not reversible unless there’s an error or fraudulent transaction, in which case you must contact Capitec directly.

Let’s take a look at the different types of transactions and how to handle them if you need to reverse or cancel a payment.

1. How to Reverse an Instant Money Transaction on the Capitec App

Capitec’s Instant Money service allows users to send money to anyone with a cellphone number, even if they don’t have a bank account. If you made a mistake when sending money, you can cancel the transaction as long as the recipient hasn’t withdrawn the cash yet.

Steps to Cancel an Instant Money Transaction:

Open the Capitec App: Log in using your Remote PIN or biometrics.
Navigate to ‘Transact’: From the home screen, tap the “Transact” option.
Select ‘Manage’: Under the “Transact” menu, look for the Manage section, and tap on it.
Choose ‘Instant Money’: Select “Instant Money” from the list.
Cancel the Transaction: Find the transaction you wish to reverse. If the funds haven’t been withdrawn yet, you’ll see an option to cancel the payment. Confirm the cancellation, and the funds will be returned to your account.

Important: Once the recipient has withdrawn the money, there’s no way to reverse the transaction via the app. In that case, you would need to contact the recipient directly.

2. How to Reverse an EFT (Electronic Funds Transfer)

Sending money via EFT is a common way to pay suppliers, family members, or service providers. However, mistakes do happen—perhaps you’ve entered the wrong account number or sent the wrong amount.

Unfortunately, once an EFT is processed and the funds are transferred, reversing the payment through the app is not possible. However, there are a few options you can consider:

Steps to Reverse an EFT (If Possible):

Contact the Recipient: If you know the person or business you sent the money to, contact them directly to request a refund. This is usually the quickest solution if the payment was made in error.
Call Capitec Support: If you can’t resolve the issue directly with the recipient, contact Capitec’s client care as soon as possible. Capitec may assist in trying to recover the funds, but this is not guaranteed.
- Capitec’s Client Care Number: 0860 10 20 43
Dispute the Payment: In rare cases, such as fraud or unauthorized access to your account, you can dispute the payment with Capitec, who may investigate and assist in recovering the funds.

Note: The success of recovering an EFT depends on several factors, including whether the recipient agrees to return the funds or whether the bank can intervene. Time is critical—contact the bank as soon as possible if you notice a mistake.

3. How to Reverse a Debit Order on the Capitec App

Sometimes, unauthorized debit orders may go off your account, or you may simply want to reverse a legitimate debit order that you no longer wish to pay. Capitec allows you to reverse debit orders up to R800 directly from the app, but this must be done within 40 days of the debit.

Steps to Reverse a Debit Order on the Capitec App:

Open the Capitec App: Log in to your account.
Go to ‘Transact’: From the home screen, select the “Transact” option.
Select ‘Debit Orders’: Under the “Debit Orders” section, you’ll find a list of all recent debit orders processed from your account.
Choose the Debit Order to Reverse: Find the unauthorized or incorrect debit order you want to reverse.
Tap ‘Reverse’: Follow the on-screen instructions to confirm the reversal.

Tip: You can also block future unauthorized debit orders from a particular company or service provider using the same menu in the app.

Note: Reversing legitimate debit orders, especially those tied to contracts or subscription services, may result in penalties or service interruptions. Be sure you’re aware of the consequences before reversing a debit order.

4. What to Do if You Can’t Reverse a Payment on the Capitec App

If you’ve tried the self-service options and still can’t reverse a payment, it’s best to contact Capitec’s customer support team for further assistance.

Capitec Customer Support Options:

Phone Support: Call Capitec at 0860 10 20 43 for help with reversing payments or disputing transactions.
Visit a Branch: If the issue is urgent or complex, you can visit your nearest Capitec branch and speak to a consultant in person.
In-app Chat: Capitec’s app also offers a built-in support chat feature where you can ask questions and get assistance directly from a customer service representative.

Pro Tip: Always check your transaction details thoroughly before confirming any payments on the app to avoid unnecessary mistakes and the hassle of reversing payments.

Frequently Asked Questions (FAQs)

1. Can I reverse a money transfer after it’s been processed?
No, once a money transfer (like an EFT) is processed, reversing it through the app is not possible. You’ll need to contact the recipient or Capitec for assistance.

2. How long does it take for a reversed debit order to reflect in my account?
Reversed debit orders typically reflect in your account within 1 to 2 business days, but this may vary depending on the bank.

3. What if I send Instant Money to the wrong phone number?
If the recipient hasn’t withdrawn the funds yet, you can cancel the Instant Money transfer via the Capitec app. If they’ve already withdrawn the money, it cannot be reversed.

4. Can I reverse a debit order for any amount?
Capitec allows you to reverse debit orders for amounts up to R800 through the app. For amounts larger than this, you’ll need to visit a branch or contact customer support.

Wrapping It Up

Reversing money through the Capitec app is relatively straightforward, but it’s essential to act fast, especially with Instant Money and debit order reversals. While some payments (like EFTs) require more intervention, knowing the steps for different transaction types will save you a lot of frustration if you ever need to correct a payment mistake.

If you found this guide helpful, be sure to bookmark it or share it with others who might need assistance reversing payments. And as always, double-check all your transaction details before hitting “send” to avoid the hassle of reversing payments in the first place!

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