How to Use Capitec Cash Send

Sending money instantly has never been easier, thanks to Capitec’s Cash Send feature. With Cash Send, you can quickly transfer money to anyone in South Africa—even if they don’t have a bank account! This guide will walk you through the entire process, from start to finish, and cover essential tips to ensure your transaction goes smoothly.

What is Capitec Cash Send?

Capitec Cash Send is a service provided by Capitec Bank that allows you to send money directly to a recipient’s cellphone number. The recipient can then withdraw the cash from a Capitec ATM, even if they don’t have a bank account. It’s perfect for emergencies, quick transfers, or sending money to loved ones without the hassle of traditional banking.

Why Use Capitec Cash Send?

Using Cash Send has a few unique advantages:

Instant transfers: The recipient can withdraw the cash as soon as you complete the transfer.
No bank account required: You can send money to anyone, regardless of their banking status.
Secure: Each transaction comes with a unique access code, ensuring only the intended recipient can withdraw the money.

How to Send Money Using Capitec Cash Send

Let’s dive into the steps. You can initiate a Cash Send through the Capitec mobile app or at a Capitec ATM. Here’s how:

Method 1: Sending Cash via the Capitec Mobile App

Log in to the Capitec App
Open the Capitec mobile app on your smartphone. Log in using your secure PIN or fingerprint, if enabled.
Select ‘Transact’
Once logged in, find and tap the “Transact” tab. This will open a menu with various transaction options.
Choose ‘Send Cash’
Under the Transact menu, look for the “Send Cash” option and select it.
Enter the Amount
Decide how much money you want to send. Capitec may have daily or transaction limits, so make sure the amount falls within those limits.
Enter Recipient’s Mobile Number
Input the cellphone number of the person you’re sending money to. Double-check the number to avoid any mistakes.
Create a 4-Digit PIN
Create a secure 4-digit PIN that the recipient will use to access the funds at the ATM. Make sure this is something memorable but hard to guess.
Confirm the Details and Complete the Transaction
Review all the information carefully. If everything looks good, confirm the transaction. Capitec will send you a confirmation SMS with the access code needed for withdrawal.
Share the Access Code and PIN with the Recipient
Let the recipient know the access code and the 4-digit PIN you created. They’ll need both to withdraw the cash from an ATM.

Method 2: Sending Cash via a Capitec ATM

If you prefer to use an ATM, here’s how:

Visit a Capitec ATM
Head to any Capitec ATM. This method works best if you don’t have the Capitec mobile app or prefer to send cash in person.
Insert Your Capitec Card
Insert your Capitec bank card and enter your PIN.
Select ‘Cash Send’
On the ATM screen, select the “Cash Send” option from the main menu.
Enter Recipient’s Mobile Number and Amount
Input the recipient’s cellphone number and the amount you want to send. Confirm the details on the screen.
Create a 4-Digit PIN
Similar to the app method, create a 4-digit PIN for the transaction. This will be used by the recipient to access the funds.
Confirm and Complete the Transaction
Double-check everything, then confirm. You’ll receive an access code on your receipt, which you should share with the recipient along with the PIN.

How to Withdraw Cash Using Capitec Cash Send

Once the cash has been sent, here’s what the recipient needs to do to collect it:

Visit a Capitec ATM
The recipient should go to any Capitec ATM to withdraw the funds.
Choose ‘Cash Send Withdrawal’
On the ATM screen, select “Cash Send Withdrawal.” This will prompt the machine to ask for the necessary access information.
Enter the Access Code and 4-Digit PIN
The recipient will need to enter the access code you received and the 4-digit PIN you created during the transaction.
Withdraw the Cash
Once the details are verified, the ATM will dispense the cash.

Tips for a Smooth Capitec Cash Send Transaction

Double-check mobile numbers: Ensure the recipient’s cellphone number is accurate to avoid sending money to the wrong person.
Keep the access code secure: Only share the access code and PIN with the recipient. This will prevent unauthorized access to the funds.
Be mindful of limits: Capitec may have daily transaction or withdrawal limits. Check these limits if you’re planning to send large amounts.

Frequently Asked Questions (FAQs)

1. How much does Capitec Cash Send cost?
Capitec charges a small fee for each Cash Send transaction. As of the latest update, it’s around R8 for transactions up to R1000. For exact fees, check Capitec’s official site.

2. Can I cancel a Cash Send transaction?
Yes, if the recipient hasn’t withdrawn the cash, you can cancel the Cash Send from the Capitec app or by visiting a Capitec branch. However, fees may not be refunded.

3. What happens if the recipient enters the wrong PIN?
If the wrong PIN is entered multiple times, the transaction will be blocked. You may need to visit a branch to resolve this or re-initiate the Cash Send.

4. Is there an expiration date on Cash Send transactions?
Yes, the access code and PIN are typically valid for a limited period. If not used within that time, the transaction may expire, and the funds will be returned to your account.

5. Can I send cash to people with non-Capitec accounts?
Yes! Capitec Cash Send works for anyone, regardless of which bank they use—or even if they don’t have a bank account.

Wrapping Up

Capitec Cash Send is a lifesaver for quick, easy, and secure money transfers in South Africa. Whether you’re helping a friend in need or sending funds to a family member without a bank account, Cash Send offers a convenient solution. Just follow the steps in this guide to ensure your transaction goes smoothly every time!

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