Need to send proof of payment from your FNB app? Whether you’re confirming a transaction or providing payment evidence, knowing how to do this quickly and efficiently can save you time and hassle. This guide will walk you through the process, ensuring you can send proof of payment directly from the FNB app with ease.

Step-by-Step Guide to Sending Proof of Payment

On Android Devices:

1. Open the FNB App:
   • Launch the FNB app on your Android device and log in with your username and password.
2. Access Transactions:
   • Tap on the “Accounts” tab to view your accounts and recent transactions.
   • Select the account from which the payment was made.
3. Find the Payment:
   • Scroll through the transaction history to locate the specific payment you need to send proof for.
   • Tap on the transaction to open the details.
4. Generate Proof of Payment:
   • Look for an option labeled “Send Proof” or “Send Proof of Payment.”
   • Tap on this option to generate the proof of payment.
5. Choose a Sending Method:
   • You will be prompted to choose how you want to send the proof. Options typically include email, SMS, or saving as a PDF.
   • Select the desired method and follow the prompts to send the proof of payment.

On iOS Devices:

1. Open the FNB App:
   • Open the FNB app on your iPhone or iPad and log in with your credentials.
2. Access Transactions:
   • Tap on “Accounts” to view your account balances and recent transactions.
   • Select the relevant account from which the payment was made.
3. Find the Payment:
   • Scroll through the transaction list to find the payment you need proof for.
   • Tap on the transaction to view the details.
4. Generate Proof of Payment:
   • Find the option “Send Proof” or “Send Proof of Payment” within the transaction details.
   • Tap on it to generate the proof of payment document.
5. Choose a Sending Method:
   • You can choose to send the proof via email, SMS, or save it as a PDF.
   • Follow the on-screen instructions to complete the process.

Alternative Methods for Sending Proof of Payment

• Email:
  • Enter the recipient’s email address and send the proof of payment directly from the app.
• SMS:
  • Send the proof of payment via SMS to a mobile number.
• Save as PDF:
  • Save the proof of payment as a PDF to your device and share it through other messaging apps or platforms.

FAQs

Can I send proof of payment for multiple transactions at once?

No, you will need to generate and send proof of payment for each transaction individually.

What if I can’t find the “Send Proof of Payment” option?

Ensure your FNB app is updated to the latest version. If the option is still missing, contact FNB customer support for assistance.

Is there a fee for sending proof of payment?

FNB typically does not charge a fee for generating and sending proof of payment. However, standard data charges may apply based on your mobile service provider.

How long does it take for the recipient to receive the proof of payment?

The recipient should receive the proof of payment almost immediately if sent via email or SMS. Delivery times can vary depending on the recipient’s email provider or mobile network.

Can I cancel a proof of payment after sending it?

Once sent, you cannot cancel the proof of payment. Ensure all details are correct before sending.

External Resources

• FNB Official Website

Final Thoughts

Sending proof of payment from the FNB app is a straightforward process that can be completed in just a few steps. Whether you’re using an Android or iOS device, the app provides a user-friendly interface to ensure you can generate and send proof of payment quickly and efficiently. Always double-check the recipient’s details before sending to ensure a smooth transaction.