Introduction

The FNB (First National Bank) app offers a user-friendly platform to manage your banking needs, including the ability to reverse payments. Whether you’ve sent money to the wrong recipient or entered the incorrect amount, here’s how you can rectify the situation with ease.

Step-by-Step Guide

Step 1: Log In to Your FNB App

Open the FNB app on your smartphone and log in using your username and password or biometric authentication.

Step 2: Navigate to Transactions

Go to the ‘Transactions’ section from the main menu or dashboard.

Step 3: Select ‘Payments’

Choose ‘Payments’ to view your recent transactions, including the one you wish to reverse.

Step 4: Locate the Payment

Scroll through your transaction history or use search filters to find the payment you want to reverse.

Step 5: Initiate the Reversal

Select the payment transaction and look for the option to ‘Reverse Payment’ or ‘Cancel Transaction’.

Step 6: Confirm the Reversal

Review the details of the payment and confirm the reversal. Follow any additional prompts to complete the process.

Step 7: Receive Confirmation

Upon successful reversal, you will receive a confirmation message or notification on the app.

Step 8: Check Your Account

Monitor your account balance or transaction history to ensure the funds are returned promptly.

FAQ (Frequently Asked Questions)

Q: Can I reverse any payment using the FNB app? A: You can reverse payments made to FNB accounts or accounts in other banks, subject to certain conditions.

Q: How long does it take for the reversed payment to reflect in my account? A: Typically, the reversal process is immediate, but it may take up to 24 hours in some cases.

Q: Is there a fee for reversing a payment? A: Fees may apply depending on the type of account and transaction involved. Check your account terms for details.

Q: What if I accidentally reversed the wrong payment? A: Contact FNB customer support immediately for assistance.

Helpful Information

• Security: Ensure your FNB app is updated and use strong authentication methods to protect your account.
• Transaction Limits: Check your account’s daily transaction limits before reversing payments.
• Customer Support: For any issues or questions, contact FNB customer service directly through the app or their website.

Conclusion

Reversing a payment on the FNB app is a straightforward process that provides peace of mind if you’ve made a mistake. By following these steps and guidelines, you can manage your transactions efficiently and securely.