How to Reverse eWallet on FNB App

Accidentally sending money to the wrong person happens more often than we’d like to admit. Thankfully, FNB (First National Bank) offers solutions for such scenarios, including reversing an eWallet transaction. If you’ve ever faced this situation, don’t fret! This guide will walk you through the process step-by-step so you can resolve the issue quickly and hassle-free.

Why Might You Need to Reverse an eWallet Transaction?

There are several common reasons for wanting to reverse an eWallet payment:

Wrong recipient: You mistakenly entered the wrong cellphone number.
Scams or fraud: You sent money as part of a scam or fraudulent request.
Accidental transfer: You sent the incorrect amount or didn’t mean to send the payment at all.

Knowing how to reverse a transaction is crucial for safeguarding your finances and correcting any mistakes.

Can You Reverse eWallet Transactions on the FNB App?

Yes and no. While FNB doesn’t allow automatic reversals of completed eWallet transactions (once the recipient withdraws the funds, it’s too late), you can request assistance to reverse unclaimed or unwithdrawn payments. Let’s dive into the steps.

Step-by-Step Guide to Reverse an eWallet Transaction on the FNB App

Step 1: Log In to Your FNB App

Open the FNB app on your smartphone and log in with your credentials. Make sure your internet connection is stable to avoid disruptions.

Step 2: Navigate to the eWallet Section

On the app’s main dashboard, select the “eWallet” option.
Here, you’ll see a list of your recent eWallet transactions.

Step 3: Find the Transaction You Want to Reverse

Scroll through your transaction history and identify the payment you wish to reverse. Take note of the recipient’s number and the transaction details for reference.

Step 4: Check Transaction Status

Before initiating a reversal, verify the status of the payment:

If the recipient hasn’t withdrawn the funds, a reversal is possible.
If the funds have already been withdrawn, unfortunately, FNB cannot assist further.

Step 5: Contact FNB Customer Support

While reversals aren’t fully automated in the app, you’ll need to get in touch with FNB’s customer service:

Call the FNB Helpline: Dial 087 575 9405 and follow the prompts to connect to the eWallet support team.
Visit Your Nearest Branch: If you prefer in-person assistance, visit an FNB branch for help with reversing your transaction.
Log a Query via Online Banking: If you’re unable to call, you can also log a reversal request through the FNB online banking platform.

Step 6: Provide Transaction Details

When contacting customer support, be ready with the following information:

Your account details (FNB profile number).
The recipient’s cellphone number.
The amount sent and the date/time of the transaction.

Step 7: Wait for the Reversal to Be Processed

Once you’ve logged the request, FNB will investigate the issue. If the funds haven’t been withdrawn, the reversal will typically be processed within a few business days.

Important Notes About Reversals

Time is of the essence: If you realize you’ve made an error, act immediately. The longer you wait, the higher the chance that the funds will be withdrawn.
Fees may apply: FNB might charge a small fee for processing the reversal request. Check with customer support for the exact amount.
Prevention is better than cure: Always double-check the recipient’s number before confirming an eWallet payment.

Tips to Avoid eWallet Mistakes in the Future

Verify the recipient’s details before confirming the transaction.
Save frequently used numbers to your eWallet contacts to avoid typos.
Use the “Confirm” screen to double-check all information before finalizing a payment.
Set up notifications to get instant alerts about successful eWallet payments.

FAQs

Q: Can I reverse an eWallet transaction after the recipient withdraws the money?
A: Unfortunately, no. Once the funds are withdrawn, FNB cannot reverse the transaction. You’ll need to contact the recipient directly to resolve the issue.

Q: How long does it take for a reversal to be processed?
A: If the recipient hasn’t withdrawn the funds, reversals typically take 2-3 business days after your request has been logged.

Q: Will I be charged for reversing an eWallet transaction?
A: Yes, FNB may charge a small administrative fee for processing the reversal. Check with their support team for the exact fee.

Q: Can I cancel an eWallet transaction immediately after sending it?
A: No, eWallet transactions can’t be canceled directly in the app. However, you can log a reversal request with customer support if the funds are still unclaimed.

Wrapping Things Up

Mistakes happen, but knowing how to reverse an eWallet transaction on the FNB app can save you a lot of stress. While the process isn’t fully automated, FNB’s support team is there to assist you. Just remember to act quickly, double-check details before sending, and use the tips above to prevent future errors.

For more information, visit FNB’s official eWallet support page or contact their helpline for personalized assistance.

Got any other questions or concerns about eWallet transactions? Drop them in the comments below!

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