Introduction

Capitec Bank offers the Cash Send service, allowing you to send money to someone without needing a bank account. If you’ve sent money through Cash Send and need to reverse the transaction for any reason, here’s how you can do it.

Step-by-Step Guide

Step 1: Log In to Capitec Mobile Banking App

Open the Capitec mobile banking app on your smartphone. Log in using your credentials (username and password or biometric authentication).

Step 2: Navigate to Transactions

Go to the ‘Transactions’ or ‘Payments’ section of the app. Look for the option related to Cash Send transactions.

Step 3: Select Cash Send Transaction

Find the Cash Send transaction you want to reverse in the transaction history. Tap on the transaction to view its details.

Step 4: Initiate the Reversal

Look for the option to ‘Reverse’ or ‘Cancel’ the Cash Send transaction. This option is typically found within the transaction details screen.

Step 5: Confirm the Reversal

Follow the prompts to confirm the reversal of the Cash Send transaction. Review the details to ensure you are reversing the correct transaction.

Step 6: Receive Confirmation

Once confirmed, you will receive a notification or confirmation message within the app that the reversal has been processed.

Step 7: Check Your Account

Monitor your account balance or transaction history to verify that the reversed amount reflects correctly.

FAQ (Frequently Asked Questions)

Q: Is there a time limit for reversing a Cash Send transaction? A: Yes, you can typically reverse a Cash Send transaction within a limited timeframe after it was initiated. Check with Capitec Bank for specific details.

Q: Are there any fees for reversing a Cash Send transaction? A: Capitec Bank may charge a fee for reversing Cash Send transactions, depending on the account type and specific circumstances. Check your account terms for details.

Q: What if I accidentally reverse the wrong transaction? A: Contact Capitec Bank’s customer support immediately for assistance if you’ve reversed the wrong Cash Send transaction.

Helpful Information

• Security: Always use secure banking channels and verify recipient details to avoid errors or fraud when using Cash Send.
• Transaction Limits: Be aware of any daily transaction limits set by Capitec Bank for Cash Send transactions.
• Customer Support: For any issues or questions regarding Cash Send transactions, contact Capitec Bank’s customer service through their app, website, or branch.

Conclusion

Reversing a Capitec Cash Send transaction can be done quickly through the Capitec mobile banking app, providing you with control over your money transfers. By following these steps and guidelines, you can manage your transactions effectively and securely.