Need to get a proof of payment from FNB? Whether you need it for personal records or to confirm a transaction, knowing how to obtain this document is crucial. This guide will walk you through the steps to get a proof of payment from FNB, covering both the online banking platform and the mobile app.

Step-by-Step Guide to Getting Proof of Payment

Using FNB Online Banking:

1. Log into Your Account:
   • Visit the FNB website and log into your online banking account with your username and password.
2. Navigate to Transactions:
   • Click on the “Accounts” tab to view your accounts.
   • Select the account from which the payment was made.
3. Find the Payment:
   • Scroll through the transaction history to locate the specific payment you need proof for.
   • Click on the transaction to view more details.
4. Generate Proof of Payment:
   • Look for an option labeled “Proof of Payment” or “Download Proof.”
   • Click on this option to generate the proof of payment.
5. Download or Email:
   • Choose to either download the proof of payment as a PDF or email it directly from the platform.

Using the FNB Mobile App:

1. Open the FNB App:
   • Launch the FNB app on your mobile device and log in with your username and password.
2. Access Transactions:
   • Tap on the “Accounts” tab to view your account balances and recent transactions.
   • Select the account from which the payment was made.
3. Find the Payment:
   • Scroll through the transaction list to find the payment you need proof for.
   • Tap on the transaction to view the details.
4. Generate Proof of Payment:
   • Look for an option labeled “Proof of Payment” or “Download Proof.”
   • Tap on it to generate the proof of payment.
5. Download or Share:
   • Choose to either download the proof of payment as a PDF to your device or share it directly via email or other messaging apps.

Alternative Methods for Accessing Proof of Payment

• Email:
  • For some transactions, you can email the proof of payment directly from the FNB platform.
• SMS:
  • In some cases, you can send the proof of payment via SMS to a mobile number.
• Customer Support:
  • If you’re unable to generate the proof of payment through the app or website, contact FNB customer support for assistance.

FAQs

Can I get proof of payment for multiple transactions at once?

No, you need to generate proof of payment for each transaction individually.

What if I can’t find the “Proof of Payment” option?

Ensure your FNB app is updated to the latest version, or check if your online banking interface is fully loaded. If the option is still missing, contact FNB customer support for assistance.

Is there a fee for getting proof of payment?

FNB typically does not charge a fee for generating and sending proof of payment. However, standard data charges may apply based on your internet service provider.

How long does it take to get proof of payment?

The process is usually instant, and you can generate and download or send the proof of payment immediately.

Can I get proof of payment for past transactions?

Yes, you can get proof of payment for past transactions as long as they are still visible in your transaction history.

External Resources

• FNB Official Website

Final Thoughts

Getting proof of payment from FNB is a simple process that can be completed in just a few steps, whether you’re using the online banking platform or the mobile app. This guide ensures you can quickly and efficiently access and send your proof of payment, keeping your financial records in order. If you encounter any issues, FNB’s customer support is available to help.