Whether you’re running a business or handling personal finances, having a record of your transactions is essential. If you’ve just made a payment through First National Bank (FNB) and need to download proof of payment, you’re in the right place. This guide will walk you through the process, whether you prefer using FNB’s online banking platform or the FNB mobile app.

1. Downloading Proof of Payment via FNB Online Banking

If you’re on a desktop or laptop, FNB’s online banking portal is a convenient way to access and download your payment proof.

Step-by-Step Instructions:

1. Log In to FNB Online Banking:
   • Visit the FNB website at www.fnb.co.za.
   • Enter your username and password to log in.
2. Go to ‘Payments’:
   • After logging in, navigate to the ‘Payments’ tab at the top of the page.
3. View Payment History:
   • In the ‘Payments’ section, click on ‘Payment History.’
   • Here, you’ll see a list of all your recent transactions.
4. Select the Relevant Payment:
   • Locate the payment you want proof of and click on it.
5. Download Proof of Payment:
   • Once the payment details open, look for an option that says ‘Proof of Payment’ or ‘Download POP.’
   • Click on this option to download the document as a PDF.
6. Save or Print:
   • Save the PDF to your computer for future reference or print it directly if needed.

2. Downloading Proof of Payment via the FNB App

If you’re on the move, the FNB app is a quick and easy way to get your payment proof.

Step-by-Step Instructions:

1. Open the FNB App:
   • Download and install the FNB app from the Google Play Store or Apple App Store if you haven’t already.
   • Open the app and log in using your FNB account credentials.
2. Navigate to ‘Payments’:
   • On the home screen, tap on the ‘Payments’ icon.
3. Access Payment History:
   • Within the ‘Payments’ section, select ‘Payment History.’
4. Find the Specific Payment:
   • Scroll through the list to find the payment you need proof of.
5. Download Proof of Payment:
   • Tap on the payment to open its details.
   • Look for an option to ‘Email Proof’ or ‘Download Proof.’
   • Choose the preferred method. If you select ‘Email Proof,’ you’ll need to enter the recipient’s email address.
6. Save or Share:
   • If you downloaded the proof, it should be saved in your device’s files or downloads folder. You can also share it directly via email, WhatsApp, or other messaging apps.

3. Requesting Proof of Payment via FNB Branch or Call Center

If you’re unable to download proof of payment using online methods, you can request it through an FNB branch or by calling their customer support.

Step-by-Step Instructions:

1. Visit an FNB Branch:
   • Go to your nearest FNB branch and speak to a consultant. Provide them with the payment details, and they’ll assist you in printing or emailing the proof of payment.
2. Call FNB Customer Support:
   • Alternatively, you can call FNB’s customer support at 087 575 9404.
   • After verifying your identity, the support agent can email the proof of payment to your registered email address.

4. Tips for Managing Proof of Payment

• Save Regularly: Always save a copy of your proof of payment immediately after making a transaction. This will save you the hassle of searching for it later.
• Organize Your Files: Keep your proof of payment documents organized in specific folders on your device, categorized by month, year, or type of transaction.
• Use Cloud Storage: Consider storing your proof of payment in a secure cloud storage service like Google Drive or Dropbox. This ensures that you can access it anytime, anywhere.

Conclusion

Downloading proof of payment from FNB is a straightforward process, whether you prefer using online banking, the mobile app, or even requesting it directly from the bank. By following the steps outlined above, you’ll be able to easily access, save, and share your payment confirmations whenever you need them.

If you have any other questions about managing your finances with FNB, feel free to ask in the comments below!